bingo games Responsible Gaming
At bingo games, we believe that gaming should always be fun, safe, and within your control. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform — because your wellbeing always comes first.
Applies to all registered members in the Philippines | Updated June 2025
Player Protection Tools
We give every Filipino player on bingo games direct access to account controls that keep gaming enjoyable and within healthy boundaries.
Deposit Limits
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately, while raising it includes a short cooling-off period to protect you. This tool helps you stay in control of your spending without needing to contact support. It is one of the most effective ways to keep your gaming budget on track.
Session Time Reminders
Choose how long you want each gaming session to last and we will send you a reminder when that time is up. Keeping track of how long you have been playing is a simple but powerful habit that prevents unplanned extended sessions. You can set reminders as short as 30 minutes or as long as a few hours — whatever works best for your lifestyle. When the reminder appears, you are always free to continue, but the nudge helps you make a conscious choice. Awareness of time spent is a key pillar of responsible play.
Cool-Off Period
If you feel you need a short break from gaming, you can activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. The cool-off activates immediately and cannot be reversed before the chosen period ends. This feature is designed for moments when you want to step back and reset without committing to a permanent exclusion. It is a flexible, low-barrier way to take care of your mental wellbeing.
Self-Exclusion
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, your account is locked and you will not receive any promotional communications from us. We take this request seriously and process it promptly — usually within 24 hours of your request being received. If you choose permanent exclusion, re-registration will not be permitted. We encourage any player who feels their gaming is becoming a problem to use this option without hesitation.
Activity History
Your full gaming and transaction history is available in your account dashboard at any time. Reviewing your activity regularly helps you spot patterns and make informed decisions about your play. You can filter by date range, game type, or transaction category to get a clear picture of your habits. Transparency about your own behaviour is one of the most effective responsible gaming practices. We make this data easy to access so you are always informed.
Support Access
Our support team is available around the clock to assist Filipino players with any responsible gaming concern. Whether you need help activating a limit, understanding your options, or simply want to talk through a concern, we are here. You can reach us via the live chat feature inside your account or by emailing support at bingogames.pro. All responsible gaming requests are handled with full confidentiality and without judgement. Your comfort and safety are our priority at every step.
Recognising Problem Gambling
Knowing the warning signs early makes it much easier to take action before gaming becomes a serious issue. If any of the following sound familiar, we encourage you to reach out for support.
- Spending more money on gaming than you originally planned or can afford.
- Chasing losses by continuing to play in an attempt to win back money you have already lost.
- Feeling restless, irritable, or anxious when you are not able to play.
- Neglecting work, family, or personal responsibilities because of time spent gaming.
- Borrowing money or selling personal belongings to fund your gaming activity.
- Hiding your gaming activity or the amount you spend from friends and family.
- Feeling that gaming is the only way to escape stress, anxiety, or personal problems.
- Repeatedly trying to cut back on gaming but finding it difficult to follow through.
If you recognise several of these signs in yourself or someone you care about, please do not wait to seek help. You can activate a cool-off or self-exclusion directly from your account, or contact our support team at any time. External support is also available through the Philippine Amusement and Gaming Corporation (PAGCOR) and local mental health helplines. Remember — reaching out is a sign of strength, not weakness. bingo games is committed to supporting every player who needs it.
Protecting Minors
bingo games strictly prohibits anyone under the age of 21 from registering or playing on our platform, in full compliance with Philippine gaming regulations. During registration, all players are required to confirm their age and submit valid government-issued identification for verification. If we have reason to believe that a minor has accessed the platform, the account will be suspended immediately pending investigation. We strongly encourage parents and guardians to use parental control software to prevent underage access to online gaming sites. Keeping gaming out of reach of minors is a shared responsibility, and we take our part in that seriously. If you suspect that a minor is using an account on our platform, please contact our support team immediately so we can take swift action.
Age Requirement
You must be 21 years or older to register and play on bingo games.
This is a strict requirement under Philippine law and our platform policy.
Need Help or Have Questions?
Our team is ready to assist Filipino players with any responsible gaming concern — from setting limits to activating a break. You can also visit our FAQ for quick answers.